Jon Harmeling. Book a Call
March 31, 2026 · 7 min read

The three success metrics most leaders track. The one that actually matters.

Revenue, headcount, and promotions feel like the markers of a successful career. Here is why all three are lagging indicators and the leading indicator that tells you what kind of leader you really are.

Every leader I know tracks three metrics for their career.

Revenue: did I grow the business this year. Headcount: am I managing a bigger team. Promotions: did I move up.

All three are real. All three are public. All three are how the world will judge me at my retirement party.

All three are lagging indicators of work that already happened. None of them tell me whether I am the kind of leader my team would follow into another job. And that last one is the only metric that actually compounds.

The problem with revenue, headcount, and promotions

These three are easy to track because everyone tracks them. They are also easy to fake.

Revenue grew because the economy grew. Headcount grew because the company decided to expand and I rode that wave. Promotion happened because I was in the right room when a role opened, and the alternatives were worse.

I have seen plenty of leaders ride all three of these for a decade and then discover that the team they built will not follow them when they leave. They had revenue, headcount, and promotions. They did not have a team that believed in them.

The reverse is also true. I know leaders who grew revenue slowly, kept their teams small, and never chased the next title. Their old teammates would walk through fire for them. They have a different kind of capital.

The question is which kind of capital you are building. Revenue, headcount, and promotion are necessary. They are not sufficient.

The metric that actually matters

Who leaves and who stays.

That is the metric. Specifically: of the people who report to me, who has gotten significantly better in the last year? Who could leave today and have a better job in two weeks? And of those people, how many actually chose to stay?

If your best people are leaving, you can have grown revenue 30% this year and you are still in trouble. You are mining capital you cannot replace.

If your best people are staying AND getting offers from elsewhere, you are building something compounding. They are choosing you over higher pay because the work or the relationship or the trajectory is worth more.

This metric is harder to track because it requires honesty. It also requires patience. Revenue shows up next quarter. The “who stays” metric shows up over two to three years.

How I track it

I keep a list. The list has every direct report I have had in the last five years. For each one I track:

  1. Where they are now.
  2. Whether they got a meaningful promotion since they left me, internally or externally.
  3. Whether they would take my call if I needed help with something today.
  4. Whether they have referred someone to come work with me.

That is it. Four columns.

The first column tells me if I am developing people who go on to do real work. The second tells me if their experience with me accelerated their career. The third tells me if the relationship was real. The fourth tells me if they would put their own reputation on the line for me.

When I started keeping this list five years ago, the answers were embarrassing. I had moved a lot of bodies through the operation. Most of them had not gotten better in a way that showed up after they left. A few would not return my call.

Now the list looks different. Most of the people are in roles that exceed what they could have done before working with me. A meaningful number have referred their friends to me. A few have come back to work with me on different ventures.

I trust this metric more than I trust my own revenue numbers.

The behaviors that drive it

If you decide to start tracking “who leaves and who stays,” there are three behaviors that move the metric.

Honest feedback in real time. Not at performance reviews. In the moment. Most leaders save up criticism for formal cycles. The criticism loses its power because it is months removed from the actual behavior. Real-time feedback feels harder but it is what makes people grow.

Sponsorship over mentorship. Mentorship is teaching someone how to do better. Sponsorship is putting your reputation on the line to get them an opportunity they could not get on their own. Most leaders mentor a lot of people and sponsor very few. The sponsored ones are the ones who remember.

Letting people leave gracefully. When someone on your team gets a better opportunity elsewhere, your reaction tells them everything. Leaders who get angry or transactional about resignations damage the relationship permanently. Leaders who help the person succeed in their next role create lifelong advocates.

These behaviors do not show up on a P&L. They show up on the metric most leaders never track.

What to do this week

  1. Make the list. Pull up the last five years of direct reports. Write each name. Add the four columns: where are they now, did they get promoted, would they take my call, have they referred anyone.

  2. Be honest in the fourth column. It is the most painful one. It will tell you whether the relationships you thought were real actually were.

  3. Identify one current direct report you have NOT been sponsoring. Decide what stretch opportunity you are going to give them in the next 60 days. Tell them why you are giving it.

  4. Reach out to one person from the list who you have not talked to in over a year. No agenda. Just check in. The relationships that matter only matter if you maintain them.

Revenue, headcount, and promotions are how the world will measure you. Who leaves and who stays is how your team will measure you.

The first one is louder. The second one compounds.

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